Fresh Tails ​Grooming Policy

 In order to keep a stress free, safe environment for your best friend, Fresh Tails groom by appointment and each pet is given a specific time based on weight and breed.

Safety

• ALL Dogs must be on leash and ALL Cats must be in a carrier. Please make sure your pet has a secure collar or harness with identification.

Cancellations

• Please call at least 24 hours prior to your appointment to cancel or reschedule.

Late Arrivals / Pick-up

• If you arrive more than 15 minutes late to your scheduled appointment without any notice, we may not be able to perform your scheduled grooming services and you may need to reschedule your appointment so that we can stay on schedule with our other clients.If time allows, an additional fee may apply in order to complete a full groom. 

 

•  We will call as soon as your pet is finished. We ask that you pick up your pet in a timely manner. An additional fee may be added to accommodate the time spent caring for and keeping your pet comfortable until you arrive. Late Pick-up Fees may vary.

Considerations

• In order to keep a sanitary work environment we ask that you walk your dog to relieve themselves prior to your appointment. A clean up fee of $5 may apply if it is a repetitive problem.

Aggressive Behavior and Bite Policy

• Should your pet display aggressive behavior towards our groomers, we will make all attempts to finish grooming your pet with a muzzle.  A $20 fee will be added to your bill. If your pet continues to displays aggressive behavior and our groomer is unable to complete your appointment, you may be charged a partial fee for the amount of time spent attempting to groom them. The safety of your dog and our staff is our priority.

Thank you for your cooperation and understanding!


​By signing our grooming form, you acknowledge that you have read, understand and will comply with the policies of Fresh Tails Grooming salon